Frequently Asked Questions

Categories

About GearDock.io

GearDock.io is a simple way to know what gear you have, where it is, and who has it. Keep your equipment organized, assign QR codes, manage checkouts and reservations, and maintain a history for every item.

Almost anything. GearDock.io was built with photo, video, and audio equipment in mind, but gear can be tools, laptops, test equipment, field equipment, event equipment, or anything else your team uses, shares, checks out, or needs to keep track of.

No. GearDock works for individuals, businesses, nonprofits, production teams, organizations, and anyone else who needs a better way to keep track of gear.

No. GearDock.io works through your web browser, so you can use it from your phone, tablet, or computer without installing a dedicated app.

Gear

GearDock.io is a simple way to know what gear you have, where it is, and who has it. Keep your equipment organized, assign QR codes, manage checkouts and reservations, and maintain a history for every item.

Almost anything. GearDock.io was built with photo, video, and audio equipment in mind, but gear can be tools, laptops, test equipment, field equipment, event equipment, or anything else your team uses, shares, checks out, or needs to keep track of.

No. GearDock works for individuals, businesses, nonprofits, production teams, organizations, and anyone else who needs a better way to keep track of gear.

No. GearDock.io works through your web browser, so you can use it from your phone, tablet, or computer without installing a dedicated app.

Yes. GearDock keeps track of who checked something out, when it left, when it’s expected back, and when it was returned.

Yes. Add multiple items or kits to the cart and check them out together rather than processing each item separately.

Yes. Reservations let your team plan for upcoming jobs, events, shoots, or projects while helping prevent scheduling conflicts.

Yes. You can require approval for restricted equipment while allowing other gear to be checked out normally.

 

Yes. GearDock maintains the history of your gear, including previous checkouts and returns, so you’re not limited to seeing only where something is right now.

QR Codes & Labels

Each individually tracked item can have its own GearDock QR code. Scan it with a phone to quickly identify the gear and, when signed in, access its GearDock record.

No. Just point your phone’s camera at the QR code.

They can see a limited public page designed to help identify and return the gear. It can include information about the item and your designated return contact information, but it does not give them access to your GearDock account.

Yes. GearDock.io generates QR label sheets you can print yourself on a home or office printer. For professional vinyl decals, GearDock can also generate print-ready files you can send directly to your local printer for production.

Your Team

Yes. Each person can have their own GearDock login rather than sharing an account.

Yes. Administrators can manage permissions for individual users, including what they can view and whether they can check gear in or out, make reservations, approve requests, manage inventory, or view history.

If you have the appropriate permissions, yes. GearDock is designed to give organizations visibility into where their gear is and who is responsible for it.

Their access can be removed without erasing the history they created. Previous checkouts, returns, reservations, and other relevant activity remain part of your organization’s records.

Plans & Billing

GearDock.io offers a Free plan for inventories of up to 50 items. It’s a practical way to use GearDock with a smaller collection of gear without paying for a subscription.

GearDock Pro supports up to 2,500 items along with the additional features included in the current Pro plan. If you need more than 2,500 items, contact us.

Either. GearDock Pro is available with monthly and annual billing.

Yes. Canceling stops your next renewal if you are on the Pro plan, and you’ll continue to have access through the billing period for which you’ve already paid.

Security & Data

You do. Your organization retains ownership of the information and records you put into GearDock. We use that data as necessary to provide and operate the service.

No. Your organization’s inventory and operational records are separate from those of other GearDock customers.

No. GearDock does not sell users’ personal information.

No. GearDock does not use customer data to train AI models. Some features may use AI or automation to perform a task you’ve requested, but that is different from using your information to train an AI model.

GearDock provides reporting and export functionality so you can take important information with you or maintain records outside GearDock.

Organization deletion includes a waiting period before it becomes permanent, giving you time to change your mind or export information you want to keep. Once permanent deletion is completed, the organization’s operational data may no longer be recoverable.